Matt's story: How coaching transformed a crisis into a dream team

When Matt McKenna first turned to coaching, he was at a crossroads.

A senior wealth advisor, Matt has built his career and business around long-term relationships and trust. 

But he saw trouble beginning to boil over as not all members of his team were meeting the high standards they had collectively aspired to. He worried about the impact this could have not only on his office but their clients. 

“I was stuck,” Matt recalls. “I didn’t know how to address it.”

That changed when he began working with Vision coach Lianne Krakauer. Lianne helped Matt clarify what mattered most: his values, his vision for the team, and the kind of leader he wanted to be.

“She really understood who I was – very direct, very decisive – but also someone who was emotionally conflicted,” he says. “I didn’t want to hurt anybody, but I knew I had to protect the team.”

With Lianne’s support, Matt made a few important decisions that would strengthen the team’s culture and cohesion.

The results were transformational.

“I had no idea the toll it had taken on the rest of the team,” he says. “But once the decisions were made, the energy changed overnight.”

'I used to think coaching wasn’t for me. Now, I see how powerful it is – not just for navigating tough situations, but for building something better.'

Team members who had previously felt stifled began to step up. One longtime colleague blossomed into a true partner. Trust deepened. Communication improved.

“This is the environment I’ve dreamed of for over a decade,” Matt says. “We’re delivering better client service, people feel safe, and we’re growing – together.”

Coaching didn’t just support difficult decisions. It helped Matt lead with integrity and create space for others to thrive. He’s now exploring team assessments and high-performance team coaching to continue investing in the people around him.

“I used to think coaching wasn’t for me,” Matt admits. “Now, I see how powerful it is – not just for navigating tough situations, but for building something better.”