Jill Carroll
ACC, CEC, BEd, BA
Jill Carroll is an executive coach and senior leader with 25 years of experience in the Canadian telecommunications industry, where she led high-performing teams through complex change, customer transformation and operational improvement.
Jill brings a rare blend of strategic thinking, operational know-how and deep care for people to every coaching engagement.
As a former senior manager in business process and strategy, customer experience and operations, Jill knows firsthand the pressures leaders face when expectations are high and the pace of change is relentless.
An internationally certified leadership coach, Jill partners with executives, emerging leaders and business owners who are stepping into bigger roles, navigating restructuring, scaling their organizations or redefining what success looks like in the next chapter of their careers.
In her roles as a wife, mother of two teenage boys, and proud youth basketball volunteer, Jill also understands the challenges of finding work-life integration in alignment with one's values.
Leaders who work with Jill consistently report greater confidence, clarity and fulfilment.
Clients describe her as having a “brilliant business mind” and a deep understanding of human nature, noting her ability to distill complex situations into what really matters, and then co-create a realistic path forward.
Her coaching has helped clients strengthen their ability to manage up, have more candid conversations, lead with empathy, and reframe what once felt like a career fork in the road into a more navigable curve.
Drawing on her background as a certified educator and long-time student of self-empowerment principles, Jill creates a calm, non-judgmental space where clients can slow down, see themselves clearly and experiment with new ways of leading.
Her approach is non-directive and client-centred: she asks thoughtful, challenging questions, holds clients capable, and supports them in turning insight into focused, practical action.
A Royal Roads Certified Executive Coach, Jill holds an Associate Certified Coach (ACC) designation from the International Coaching Federation. She supports leaders across sectors including energy, health care, higher education, not-for-profit organizations, professional services and small business.
Grounded, warm and quietly courageous, she is dedicated to helping leaders access the clarity, courage and conviction they need to meet their most ambitious goals – one conversation, and one intentional step, at a time.