Dave Veale

For more than two decades, Keiver Calp was a top performer in the automotive business – an award-winning sales professional who had earned his way into the one-per-cent clubs provincially, regionally and nationally. But something was quietly wearing him down.

Giving feedback is one of the most important things a leader can do. It is also one of the things leaders most consistently avoid.

When we first started working with one of our longest-standing clients about 15 years ago, vulnerability wasn't part of the leadership vocabulary. It wasn't even close.